Referral-to-Pharmacy is East Lancashire’s cutting edge electronic referral service that enables hospitals to refer patients to community pharmacists after discharge.
It means that some of the most vulnerable patients – older people whose medication has changed in hospital – can now benefit much more easily from community pharmacy expertise.
It’s a classic example of a nutty problem with a simple IT solution. The technical solution of transmitting the hospital electronic discharge letter to the community pharmacy was relatively easy. The devil was in the detail of the information governance and training, which took nearly two years to negotiate.
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