Enhancing the patient experience, improving staff satisfaction, and reducing wastage in Chemotherapy Services.
Patients arrive early and undergo a number of tests particularly relating to pathology. After 1-2 hours the results are available and the chemotherapy prescription is, or in some cases is not, confirmed. The patients, and their carers, must then wait whilst the chemotherapy is prepared in the pharmacy department. Pharmacy receives the majority of its chemotherapy orders within a small time frame with little or no indication of priority and is under pressure to complete the workload as quickly as possible.
Patients and ward staff become frustrated with delays to Chemotherapy and this is reflected in communications between teams. To help manage the expected pressure the pharmacy prepares as much chemotherapy as possible in advance of prescriptions being confirmed, however where chemotherapy doesn’t go ahead these drugs are wasted. Waiting patients occupy clinical space for longer than is necessary and this creates capacity pressures.
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