East Lancashire Hospital Trust creates an open culture paving the way for service improvement 'Below ten thousand'.
Author(s): Tomlinson, Robert
Source: Journal of perioperative practice; May 2018; vol. 28 (no. 5); p. 115-119
Publication Date: May 2018
Publication Type(s): Journal Article
Abstract:Reacting to a never event is difficult and often embarrassing for staff involved. East Lancashire Hospitals NHS Trust has demonstrated that treating staff with respect after a never event, creates an open culture that encourages problem solving and service improvement. The approach has allowed learning to be shared and paved the way for the trust to be the first in the UK to launch the patient centric behavioural noise reduction strategy 'Below ten thousand'.
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